Reference

How ligabola Protects Your Personal Data

Your personal data — from account registration details to payment records tied to DANA, OVO, GoPay and QRIS — is handled with strict controls at every step.

Data encrypted at rest and in transitDANA, OVO, GoPay & QRIS transaction records securedAccount data accessible via written requestRetention periods clearly definedThird-party sharing disclosed fully

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What We Collect and Why It Matters

ligabola Service availability depends on jurisdiction. Users are responsible for checking local law before access.

When you open an account with ligabola, we collect the name, email address, and phone number you provide at registration, plus device identifiers and IP address for security verification. When you deposit or withdraw using DANA, OVO, GoPay or QRIS, our payment processor logs the transaction

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reference and timestamp — we do not store full wallet credentials on our servers. We also collect session data such as pages visited and features used so we can improve how the platform functions for you. All collection is purpose-limited: we use data only for account
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operation, fraud prevention, and service improvement, and access to personal records is restricted to authorised staff under signed confidentiality agreements.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

PRIVACY CONTACT CHANNELS

Reach Us About Your Data Rights

If you have a question about how your personal data is handled, need to correct inaccurate information, or want to submit a deletion request, our privacy…

DATA HANDLING PRACTICES

How We Keep Your Information Safe

Protecting your data is an operational commitment, not just a policy statement. From the moment you complete a QRIS scan or link your GoPay wallet, every data point passes through the same…

Encryption Standards

All personal data — including payment references from DANA, OVO, GoPay and QRIS — is encrypted using AES-256 at rest. Data in transit between your device and our servers travels over TLS 1.3, meaning no readable payload is exposed on the network.

Cookie Policy

We use session cookies to keep you logged in and analytics cookies to understand which sections of the account portal you use most. You can manage cookie preferences from your browser settings or the consent banner shown at first visit.

Account Security Controls

Two-step login verification is available for all accounts and is strongly encouraged. Login activity — including device type, location, and time — is logged so you can spot any access you did not authorise from the Security tab in your account.

Data Retention Periods

Active account data is retained for the duration of your account plus 60 days after closure. Transaction records linked to DANA, OVO, GoPay or QRIS are kept for the period required by applicable financial regulations, then permanently deleted from our systems.

Third-Party Sharing

We share data only with payment processors required to complete your DANA, OVO, GoPay or QRIS transactions, and with identity-verification services where local law requires it. We do not sell personal data to advertisers or data brokers under any circumstance.

Your Right to Correction

You have the right to request a correction of inaccurate data we hold about you. Submit a request via Account Settings or live chat; we verify your identity, make the correction, and send written confirmation within 14 working days.

Common Questions About Your Data on ligabola

The questions below cover the data rights and privacy concerns we hear from you most often. If your question is not listed here, our privacy support team is reachable via live chat or email every day until 23.00 WIB.

We collect your name, email address, phone number, and device identifiers at registration. When you transact via DANA, OVO, GoPay or QRIS, we log transaction references and timestamps — not full wallet credentials — for fraud prevention and account reconciliation.

Yes. Log in, navigate to Account Settings and select the Privacy section, or contact our team via live chat. We verify your identity and deliver a structured data summary to your registered email within 14 working days of a confirmed request.

General account data is retained for 60 days after closure, then deleted. Payment records linked to DANA, OVO, GoPay and QRIS are kept only for the duration required by applicable financial regulations before permanent deletion is carried out.

We share data only with payment processors needed to complete your DANA, OVO, GoPay or QRIS transactions, and with identity-verification services where local law requires it. We do not sell, rent, or trade your personal information with advertisers.

Go to Account Settings and edit your contact details directly, or submit a correction request via live chat between 08.00 and 23.00 WIB. Our team confirms changes in writing within 14 working days once identity is verified.

We use session cookies for login continuity and analytics cookies to improve the account portal. You can adjust preferences through the consent banner on first visit or through your browser settings at any time — disabling analytics cookies does not affect account functionality.

Contact live chat immediately. You can also review your login history under the Security tab in your account. We will suspend suspicious sessions, reset credentials if needed, and investigate within one business day of your report.

How ligabola Protects Your Personal Data

Reach Us About Your Data Rights

How We Keep Your Information Safe

Encryption Standards

Cookie Policy

Account Security Controls

Data Retention Periods

Third-Party Sharing

Your Right to Correction

Common Questions About Your Data on ligabola

01 What personal data does ligabola collect when I open an account?

02 Can I request a copy of the data ligabola holds about me?

03 How long does ligabola keep my data after I close my account?

04 Does ligabola share my data with third parties?

05 How do I update or correct inaccurate information on my account?

06 What cookies does ligabola use and how can I control them?

07 What should I do if I suspect unauthorised access to my account data?

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