Reference

Our Legal Terms for Your Account

ligabola operates under a clear legal framework so you know exactly where you stand when you open an account, make a deposit via DANA or OVO, or request…

Account TermsPrivacy PolicyCookie PolicyDANA & OVO TransactionsData Retention Rules
ligabola Our Legal Terms for Your Account
LEGAL CONTACT PATHS

How to Reach Our Legal and Policy Team

If you have a question about our terms, a data request, or a dispute related to your account, our support team handles legal queries through three…

Live Chat Open the chat widget from any page on ligabola.
Email Support Send your legal query or data access request to our support address listed in…
Help Center Our online Help Center at ligabola.best contains the full text of every current policy…
ACCOUNT SECURITY DETAIL

How We Handle Your Data and Account

ligabola applies strict data handling procedures across every account layer — from login security to payment record retention.

Data Storage

Your personal data is stored on encrypted servers. We retain account records for as long as your account remains active plus a mandatory holding period as required under applicable Indonesian financial regulations.

Cookie Policy

We use session cookies for login authentication and analytics cookies to measure page performance. You can manage cookie preferences from the banner that appears on your first visit to ligabola.best.

Payment Records

All DANA, OVO, GoPay and QRIS transaction records are retained for a minimum of five years in line with our legal obligations. You can request a copy of your transaction history at any time via the account dashboard.

Account Security

Two-factor authentication is available on your account settings page. We send an SMS or email verification code each time a new device attempts to log in, reducing unauthorised access attempts.

Data Access Requests

You have the right to request a copy of all personal data we hold on your account. Submit a written request through email or live chat and we will deliver your data package within 30 days.

Account Closure

You may request permanent account closure at any time via live chat. Following closure, your data enters a retention-only state where it cannot be used for marketing, and deletion is processed at the end of the legally required holding period.

Legal and Policy Questions Answered

These are the questions Indonesian account holders ask most often about our legal terms, data practices and account rights. If your question is not covered here, our live chat team can connect you with the compliance team within one business day.

Yes. Certain features and markets are available only where local law permits. We apply region-based access controls automatically, so what you see in your account reflects what is available under current Indonesian regulations for your area.

Send a written data access request via the live chat 'Legal & Account Policy' topic or by email. We will compile your account data — including transaction records from DANA, OVO, GoPay and QRIS — and deliver it within 30 days.

You may request deletion of marketing data immediately. Core account and transaction records are subject to a mandatory retention period under Indonesian financial law; we will notify you of the exact deletion date when you submit your request.

Payment records — including all QRIS and GoPay deposits and withdrawals — are retained for a minimum of five years. This retention period is set by applicable regulations and applies to all account holders regardless of whether the account is active.

After account closure, your data moves to a restricted state: it is no longer used for any operational or marketing purpose. It remains stored only to meet our legal retention obligations, then is permanently deleted at the end of that period.

We publish a notice to your registered email address at least 14 days before any amendment takes effect. The updated version is also posted in the Help Center with a clear effective date so you can compare it to the previous version.

Start with our live chat support, available 24 hours a day. Legal and account disputes are escalated to our compliance team within 24 hours. If internal resolution does not satisfy you, our full terms document outlines the external escalation path.